Contact us

484-790-3845

support@groovzaudio.com

Return Policy:

Thank you for your purchase! We want you to love your product, but if you're not completely satisfied, we're here to help.

Return Policy:

  1. Eligibility: Items purchased are eligible for 30 days post purchase date. Proof of purchase is required (e.g., receipt, order confirmation).
  2. Condition of Return: Items must be returned in their original condition, including all parts, accessories, and packaging. Used, damaged, or incomplete items may not qualify for a full refund.
  3. Return Process:
    • Contact our Customer Service team at support@groovzaudio.com or 484-790-3845 to initiate your return.
    • You will receive a prepaid return shipping label for your convenience.
    • Pack the item securely and attach the provided label to the package.
  4. Refunds: Once we receive your return and inspect it, a refund will be issued to your original payment method within 7-10 business days. Shipping fees (if applicable) are non-refundable.
  5. Exchanges: If you wish to exchange your product, please specify when contacting Customer Service. Exchanges are subject to product availability.

We appreciate your business and are committed to your satisfaction. If you have any questions, don’t hesitate to contact us!

About us:

WE SIDE WITH GREAT SOUND OVER NOISE, believe music should elevate every moment, and think headphones should look as good as they sound.

WE LOVE BOLD COLORS AND SLEEK DESIGNS that let your personality shine while staying effortlessly comfortable.

WE'RE FANS OF ALL-DAY LISTENING and think everything's better when you're hands-free and worry-free.

WE PAIR INNOVATION WITH STYLE, combining premium sound with cutting-edge features that make your life easier.

WE DON’T BELIEVE IN COMPROMISE—on quality, comfort, or value.

WE'RE A BRAND THAT CARES ABOUT CONNECTION, whether it’s connecting to your favorite playlist or staying in touch on the go.

WE SOURCE THE BEST TECHNOLOGY to bring you reliable, crystal-clear sound for every beat, every call, every moment.

WE DON'T BELIEVE THERE'S ONE WAY TO ENJOY MUSIC, but we do believe your earbuds should keep up with however you do it.

FOR US, THE MAGIC IS IN THE SOUND.

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Backorders will ship in 28 days.
Return Policy

Thank you for your purchase! We want you to love your product, but if you're not completely satisfied, we're here to help.

Return Policy:

  1. Eligibility: Items purchased are eligible for 30 days post purchase date. Proof of purchase is required (e.g., receipt, order confirmation).
  2. Condition of Return: Items must be returned in their original condition, including all parts, accessories, and packaging. Used, damaged, or incomplete items may not qualify for a full refund.
  3. Return Process:
    • Contact our Customer Service team at support@groovzaudio.com or 484-790-3845 to initiate your return.
    • You will receive a prepaid return shipping label for your convenience.
    • Pack the item securely and attach the provided label to the package.
  4. Refunds: Once we receive your return and inspect it, a refund will be issued to your original payment method within 7-10 business days. Shipping fees (if applicable) are non-refundable.
  5. Exchanges: If you wish to exchange your product, please specify when contacting Customer Service. Exchanges are subject to product availability.

We appreciate your business and are committed to your satisfaction. If you have any questions, don’t hesitate to contact us!